Whether you need a maid for a special occasion, preparation for a move-in or move-out, or on a regular weekly, biweekly, or monthly schedule, we can easily accommodate. If your cleaning needs should change, you will find us to be very flexible. We can change your cleaning day or suspend your service due to vacation or budget constraints.
Many traditional cleaning services plagued with poor working conditions and a very high turnover among their cleaning employees. The factor that have created these working conditions are stress, because of an emphasis on "speed cleaning" when cleaning on a crew, and low pay, due to high overhead expenses.
This means that with traditional cleaning services you can't be sure from one cleaning visit to the next be in your home with easy acces to your personal and valuable belongings. You don't know in what atate of mind a stranger may be when she enters your home. It is important to know exactly who will be in your home on each cleaning visit!
A crew of maids can perform their necessary duties and be out of your house very quickly. Instead, we provide just one-two maids, that are bonded and insured . Some Our customers prefer having one maid as opposed to having two, three, or more maids in their home. It's our experience that one maid has a stronger sense of responsibility and accountability for what goes on in your house. With this system, there is just 1 person to bless or blame for the cleaning job that was performed. Of, course you can call Us, anytime. It's our objective to send you the same maid, clean after clean. That is, of course, as long as you continue to appreciate the service that she is performing. If your opinion should ever change, you can, and should request a different cleaning person. Your former maid will have just lost one of her accounts and possibly her bonus for the week.
Another strong argument for using our one-two maids system is security. Unless your maid is sick or unable to work, it's always a comfort to know who to expect in your house. Some our customers prefer have a supervised team of two, because of the time. They are same maids, clean after clean, they do the same job, just don't spend whole day in your house. It 's Up to YOU! IT'S YOUR MONEY! There's a higher degree of consistency and continuity in your cleaning service. Since there are supervisor that maid has less distractions that would slow her down or cause her to miss an item or area. They cleaning routine becomes established and they becomes more efficient and familiar with your house. They can rotate chores like cleaning the front of your kitchen cabinets or washing down the baseboards. That gives them more time to focus on more important tasks. maid becomes familiar with specific cleaning concerns.
We're very careful in the selection and hiring of a new maid. Because we are family owned cleaning service we know our employees for a many years. Our maids are among the very best.They must first pass a thorough background investigation and they must complete a comprehensive instructional seminar or prove that they have extensive full-harge professional house cleaning experience. Because our maids are insured, most of our customers feel comfortable with providing us with a key to their house. This is for convenience, so they don't have to waist time waiting around for their maid to arrive. When one of our maids arrives at your house, you have the confidence in knowing that she already has established accounts and has already proven her cleaning ability and concern. With our one-two maid system, an incompetent new maid doesn't get the opportunity to really screw up on more than one clean. Also, with our 24-hour guarantee of customer satisfaction, you can feel perfectly safe when choosing Best Service!
If you have any questions or need further we'd be glad to hear from you. Don't hesitate to call
or drop us an email. We'd like to get your opinion about our web page. If you have any suggestions on how we can improve it, please don't keep it a secret! Thanks for stopping by.
Our Policies-Terms-Conditions
Best Service - Home and Office cleaning service values your home and knows how important your home is to you. Best Services appreciates your business. For the protection of our clients and guarantee the safety of our company, please read the following Policies and Terms;
General
For your protection, Best Service - Home and Office cleaning service is fully insured with a general liability insurance policy up to $1,000,000 (Pekin Insurance Company). For your protection, while we do work in your home this policy assures that your property is safeguarded by our insurance.
Appointments
Our regular working hours are from 7:00 A.M. to 6:00 P.M. Mondays through Fridays.
Saturdays from 7.00 A.M. to 2.00 P.M. We will make every effort to arrive on time at your home. Appointments may be scheduled in addition to regular hours for: one time thorough cleanings, move-in/out cleanings, holiday and party assistance.
Payment for Services
Payment for cleaning services is due in full at time of service.
If we arrive to clean and there is no payment provided, we will contact you immediately for payment arrangements or reschedule your appointment. There is a $10 fee if you neglect to leave payment, and we, at our discretion, complete the cleaning. A 12% finance charge will be added to unpaid balances over 30 days.
Customers may leave a credit card number in a secured file with Best Service to use in the event you forget to leave your payment on the scheduled cleaning day.
Monthly payments
Monthly billing is available upon request at no extra charge. Service is billed in advance and due on the 15th of each month. A 12% finance charge will be added to unpaid balances over 30 days. A $15 late fee will apply if payment is not received by the 15th.
Best Service - Home and Office cleaning service gladly accepts payment in the following forms:
Cash
Personal and certified Checks (Please make checks payable to Best Service)
Credit Cards (credit card payments are processed through Pay Pal).
Returned check policy: Returned checks are subject to a $35 returned check fee. If your bank is in error, they should reimburse you for this expense. After 60 business days, all unpaid accounts will be processed through local authorities for recovery (CREDITORS RESOURCE GROUP) .There is a $75 fee, plus any attorney’s fees, in addition to the balance due, for any account we must refer to collections. We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your report.
Note:
If your check bounces, you could be liable for:
1, the amount of check plus
2, 3 times the amount of the check (not less than $100 and not more than $500) plus
3, attorney's fees and court costs.
Bad check writer also face criminal penalties.
Cancellations
We reserve time for your cleaning, therefore we appreciate a 48-hour cancellation notice. That will allow us to reassign the service provider or team to another appointment. Once we take a reservation, we hold that time slot open for you and have turned away other potential customers in order to ensure your timeframe. There is no charge for cancellations made with 24-hour notice on business days. However, we charge $25 fee for any cancellation without 24hours notice. We charge $35 destination fee. (100% of cleaning fee during peak holiday season)
Refunds
Cleaning is a very subjective and personalized service and we cannot offer refunds to customers. However we want you to be 100% satisfied,this is why we offer a 24 hour guarantee. If you are not satisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will re-clean the area/areas you were not satisfied with at no additional cost to you. There are no refunds for gift certificate purchases.
Damage/Broke
We fell so sorry if something broke. Usually nothing happens our girls are so carefully. But accidents do occur. Identical replacement is always attempted but not guaranteed. For this reason, we request all irreplaceable items (whether sentimentally or monetarily valuable) be stored and/or not cleaned by our staff. If damage is discovered Best Service must be notified within 48 hours of service. Please, call us and we will be glad to resolve the matter to your satisfaction.
Cleaning Services is not responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e. marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
Keys and Alarm Systems
Most Best Service customers leave a key to their home at our office, and we take extreme measures to protect each key. We assign every customer key a security code and store it in a key safe. Managers will access your key the day of your scheduled cleaning, and then return it to the safe by the end of the day. No identifying information is ever put on any key. Also for your safety, we do not return keys by mail. Customers must come in person to the Best Service office and present a picture ID before a key will be released. If you have an alarm system at your home and it is simple to operate, you can give instructions on its operation to your Best Service office. However, if your alarm system is complicated, we prefer that your alarm be left off on the day of the cleaning.Additional services
We will need to schedule additional time for additional services and give you a quote for extra services, so please let us know 24 hours in advance.
Employees
Safety is of utmost concern and to be sure we keep our employees safe from injury, they are unable to move anything heavier than 35 lbs and do not use ladders. If you would like us to clean behind appliances (oven, couch, refrigerator, etc.), please move prior to our arrival.
Tipping
Best Service - Home and Office cleaning services never requires tipping, but it is a powerful way to say thank you to your service provider.If you receive superior service a gratuity is appreciated. Remember your appreciation need not be monetary. A personal note from you expressing your appreciation for their service can mean a great deal.
Referral Fee
Should you wish to hire a present or past Best Service staff member for any home-related service outside of your agreement with Best Service, our referral fee is $2,500. This fee is due within 30 days of notification from Best Service. If the fee is not paid, Best Service reserves the right to pursue other methods of collection. You further agree to reimburse us for any and all collection or legal fees we incur in collecting this fee.
Privacy Policy
We respect your confidentiality and privacy. We do not share any personal information or information gathered through this web site with any other 3rd party.By using our services, you (the client(s)) fully agree to these terms and conditions as stated on this web site.
If you have any questions or concerns, please contact Maria at 708-257-7922 or send an email to best_service@comcast.net
You have been the best cleaning service I have ever used and I am sorry to cancel you. I need to discontinue your services. I'm moving to California. I hope you can pick up someone else for Monday mornings.
Thanking you in advance.
P.S. I know Lark is going to miss you!
Ann Newman, Hyde Park IL
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Thank you for your wonderful cleaning and care for my home.I'm only sorry I didn't call sooner! The Zuckerman, Chicago, IL
It's so wonderful knowing that my house will be nice and clean when I get home. You do really such a good job.
Thank you for a job well done! Mrs. Wolf, Oak Lawn, IL
I'm really feel comfortable with Ewa in my house. I've had your service since 1993 and I wouldn't hesitate to recommend you to my friends. Thank you very much for all your kind help.Mrs. Glicken, Hyde Park IL
The girls went directly to work - did not waste any time - I was very pleased . Kevin Hauser, Orland Park, il
My house has never been so clean as when a Best Service team cleaned for me last week. I'm just blown away. They didn't miss a spot. Nadas Paulos, Lockport, IL
I am very happy and impressed with Best Service. Their
employees are friendly and competent, and they care
to clean my home exactly the way I want. Emilia
La Monica, Hazel Crest, IL
The house always looks just great when Best Service
cleans. Beautiful job. Kathleen P. Herrebout,
Justice IL
I recommend Best Service with confidence. They've been
in business for years and are totally trustworthy. I
leave my jewelry out and know they wouldn't touch it.
Maria Pilat, Orland Park, IL
Best Service's maids make people's lives better. They
are wonderful.They go the extra mile; They see what
needs to be done when they walk into a room and do it.
Emilia Carrera, Mokena, IL
We appreciate having Best Service's maids come in and
clean and the three our cats seem be happy, too. It's
made our lives so much easier. David Andrews
Lenox, IL
I love having Best Service's maids in my house. They're
efficient, friendly and they get the job done. What
more can you ask for? Denise Mc.Kay, Joliet,
IL
I just wanted to tell you THANKS! Elizabeth
Motykowski, Palos Hills, IL
Best Service is doing such a wonderful job of cleaning
my home, always. Susan Leslie Frieman, Hyde
Park IL
Q & A. What
kind of services you perform?
It varies from customer to customer. we do a thorough
job of dusting and vacuuming throughout your house.
Attention is paid to baseboards, ceiling fixtures, cobwebs,
sliding glass doors, windowsills, etc. Kitchen and bathroom
floors are always given special attention. The bathrooms
and the kitchen sink and counter area must be sanitized,
deodorized and disinfected. Essentially, we do all the
things you would do if you had the time. Additional
services include changing linens, watering plants, window
washing, and interior cleaning of ovens and refrigerators.
Q & A. What if I only want a
one time cleaning?
We are happy to do one time cleanings. None of service
is too small or too big for us. Just contact to us to
make arrangements
Q & A. How much do you charge
and how do I arrange for service?
Some clients desire an immediate cleaning visit others
prefer receiving a free in home estimate before a cleaning
visit is scheduled. For a one-time only House Cleaning,
simply inform us how long you would like to have us
to clean. We charge $18.00/hour/person. We can help
you over the phone estimate how much time you need.
If you are interested in an on going service just contact
us, we set up an appointment for a free in-home estimate.
The estimate takes approximately 15 minutes. During
which time will be any question answered, we will visit
each room and explain the task that will be completed.
If you decide to have regular service, you don't need
sign anything. We will work on a bid or hourly rate
basis. We'll take a look at your location and give you
a quotation based on the work you'd like performed and
how often. See Cleaning
Service Rates
Q & A. PAYMENT
OPTIONS for your House Cleaning service:
You have a number of payment options when you use our
house cleaning service. We accept cash, checks, money
orders, etc. ..call our office for info. For your convenience
you can also pay for your house cleaning with your Credit
Card online using Pay pal.
Q & A. Can I trust the employees
you send out to my home?
We're very careful in the selection and hiring of a
new maid. Because we are family owned cleaning service
we guaranteed trustworthy employees because we know
them from many years. They are caring and loyal. We
are also insured and bonded.
Q & A. What
if I need cancel my appointment?
The things happen and we understand it. If you need
to postpone your scheduled cleaning, please try to do
so 24 hours in advance. Call us anytime. However, if
it becomes a habit we will need to assess a lock out
charge. We reserve time for your cleaning, therefore
we require a 24-hour cancellation notice. That will
allow us to reassign the service provider or team to
another appointment. Once we take a reservation, we
hold that time slot open for you and have turned away
other potential customers in order to ensure your timeframe.
There is no charge for cancellations made with 24-hour
notice on business days. However, we charge $25 fee
for any cancellation without 24 hours notice. We charge
$35 destination fee. (100% of cleaning fee during peak
holiday season)
Q & A. If I can't
be home during cleaning hours, what I can do?
Many of our customers appreciate coming home to a clean
house, they are working people and they enjoy not being
home while our employees are cleaning. Most supply us
with a key to their home. There is nothing on the key
that would let someone else know who's key it was. Somebody
leaves a key under mat or back door open, this option
I don't like a much due to security reasons. Others
give us a code to enter through the garage.
Q & A. If something
is broken while you cleaning, what should I do?
We fell so sorry if something broke. Usually nothing
happens our girls are so carefully. But accidents do
occur. Identical replacement is always attempted but
not guaranteed. For this reason, we request all irreplaceable
items (whether sentimentally or monetarily valuable)
be stored and/or not cleaned by our staff. If damage
is discovered Best Service must be notified within 48
hours of service. Please, call us and we will be glad
to resolve the matter to your satisfaction.
Cleaning Services is not responsible for damage due
to faulty and/or improper installation of any item.
All surfaces (i.e. marble, granite, etc.) are assumed
sealed and ready to clean without causing harm.
Q & A. Do you
provide your own cleaning supplies?
Best Service also provides our own cleaning supplies
and cleaning equipment. However, if you'd prefer that
we use your vacuum cleaner or if there's any particular
cleaning product that you're especially fond of, we'll
be glad to use whatever you provide. We charge $15.00
per visit if Best Service provides the equipment and
supplies.
Q & A. Do you
provide references?
For your peace of mind we can supply strong
references of satisfied customers.
Q & A. How many
employees do you send to my home?
It's depend on you. We've got one person or a crew that's
just right for you. Some Our customers prefer having
one maid as opposed to having two, three, or more maids
in their home. Some our customers prefer have a supervised
team of two, because of the time. They are same maids,
clean after clean, they do the same job, just don't
spend whole day in your house. It 's Up to YOU! IT'S
YOUR MONEY!
Q & A. If you
send a team will the cost of the cleaning increase?
No, the cost of the cleaning will do not increase. The
team will just spend and finish cleaning the home in
less time. The cost is the same. The hourly rate on
one-time cleaning does change.
Q & A. What kind
of work you will not do?
Removing or installing storm windows, Cleaning the outside
of 2nd or 3rd story windows, Running self-cleaning ovens
through their cycle, which normally takes longer than
the housekeeper is at home, Cleaning the inside curio
cases and china cabinets, unless liability, in writing,
Any job the housekeeper feels physically endangered
doing.
Q & A. What
to do before the house cleaners arrive?
The best way to prepare for your cleaners is to straighten
up as much as possible. That way the cleaners can focus
their efforts on cleaning up grime and dust , not putting
things in their places."It's best if people pick
up or straighten up their items," like clothes
and toys.
Q & A. Do I really
need a house cleaning company or service to do this
for me?
